BCC has a 24 hour call center to which residents may call in order to make inquiries or report faults that may occur on the city council property.
The following service standards are available.
|Service / Service Product||Service Level Standards||Location|
|Capturing of all telephone queries with regards to service faults||Immediate||Ground Floor, Tower Block, J. Tongogara, Btwn L. Takawira Avenue/ 8th Avenue|
|Processing of all service faults that come through the services and other correspondence||Immediate||Ground Floor, Tower Block|
|Answering of all telephone calls||90% of calls within 30 seconds and 80 % within 20 seconds||Ground Floor, Tower Block|
|Operating hours||24/7/365 days||Ground Floor, Tower Block|