Overall Approach

Overall Approach

This document serves to set out:

  • How Bulawayo will provide assistance and support to you, our customer,
  • The standards of service that you, our customer, can expect,
  • How you can help us deliver an effective service and make suggestions for further improvement
  • The channels that you, the customer, have at your disposal when you want to communicate dissatisfaction about our service delivery standards.

Overall Approach

Overall Approach

This document serves to set out:

  • How Bulawayo will provide assistance and support to you, our customer,
  • The standards of service that you, our customer, can expect,
  • How you can help us deliver an effective service and make suggestions for further improvement
  • The channels that you, the customer, have at your disposal when you want to communicate dissatisfaction about our service delivery standards.