- Bulawayo City Council

Levels of Service Available

The accepted levels for sanitation are:

Conventional waterborne – connection to sewerage infrastructure.
Waterborne with on-site disposal – septic tank and associated soak-away.
Water with on-site collection and off-site disposal e.g. Conservancy tanks with emptying and disposal by tanker.
Waterborne and on-site treatment.
Urine Diversion toilet with double vaults (dry sanitation)

General Comments

The workshop locations only refer to points of interface for customers, and not the point from where the service is provided.
Time period in days are specific to “working days” not “calendar days” as there is a big difference, especially in holiday seasons.

General Sewer Services and Service Level Standards

Technical
Service / Service Product	Service Level Standards	Workshop Location
Removal of spoil material left on consumers verges.	1 Day	City Centre, Nkulumane, Mabutweni
Backfilling of trenches/excavations/ in road ways and on verges	1 Day	City Centre, Nkulumane, Mabutweni
Waste Water Tank Services: Conservancy/Septic tank emptying, unprogrammed.	3 Days	City Centre
Pit Latrine Emptying	14 Days	City Centre
Waste Water connection Application/ Installations From receipt of customer’s full purchase of raw materials.	7 Days	City Centre, Nkulumane, Mabutweni
Inspection of new Waste Water Installation From completed date of sewer connections.	3 Days	City Centre, Nkulumane, Mabutweni
Approval / Disapproval of building plans with respect to sewerage disposal.	3 Days	City Centre, Nkulumane, Mabutweni
First attendance to Sewer overflows/blockages/smells/damage	Half Day	City Centre, Nkulumane, Mabutweni
Attendance to Private Blockages on private property	1 Day	City Centre, Nkulumane, Mabutweni
Escalated Waste Water Complaints	1 Day	City Centre, Nkulumane, Mabutweni

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callcentre@citybyo.co.zw
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