Sanitation

Sanitation

Levels of Service Available

Levels of Service Available

The accepted levels for sanitation are:

  • Conventional waterborne – connection to sewerage infrastructure.
  • Waterborne with on-site disposal – septic tank and associated soak-away.
  • Water with on-site collection and off-site disposal e.g. Conservancy tanks with emptying and disposal by tanker.
  • Waterborne and on-site treatment.
  • Urine Diversion toilet with double vaults (dry sanitation)

General Comments

General Comments

  • The workshop locations only refer to points of interface for customers, and not the point from where the service is provided.
  • Time period in days are specific to “working days” not “calendar days” as there is a big difference, especially in holiday seasons.

General Sewer Services and Service Level Standards

General Sewer Services and Service Level Standards

Technical
Service / Service Product Service Level Standards Workshop Location
Removal of spoil material left on consumers verges. 1 Day City Centre, Nkulumane, Mabutweni
Backfilling of trenches/excavations/ in road ways and on verges 1 Day City Centre, Nkulumane, Mabutweni
Waste Water Tank Services: Conservancy/Septic tank emptying, unprogrammed. 3 Days City Centre
Pit Latrine Emptying 14 Days City Centre
Waste Water connection Application/ Installations
From receipt of customer’s full purchase of raw materials.
7 Days City Centre, Nkulumane, Mabutweni
Inspection of new Waste Water Installation
From completed date of sewer connections.
3 Days City Centre, Nkulumane, Mabutweni
Approval / Disapproval of building plans with respect to sewerage disposal. 3 Days City Centre, Nkulumane, Mabutweni
First attendance to Sewer overflows/blockages/smells/damage Half Day City Centre, Nkulumane, Mabutweni
Attendance to Private Blockages on private property 1 Day City Centre, Nkulumane, Mabutweni
Escalated Waste Water Complaints 1 Day City Centre, Nkulumane, Mabutweni

Sanitation

Sanitation

Levels of Service Available

Levels of Service Available

The accepted levels for sanitation are:

  • Conventional waterborne – connection to sewerage infrastructure.
  • Waterborne with on-site disposal – septic tank and associated soak-away.
  • Water with on-site collection and off-site disposal e.g. Conservancy tanks with emptying and disposal by tanker.
  • Waterborne and on-site treatment.
  • Urine Diversion toilet with double vaults (dry sanitation)

General Comments

General Comments

  • The workshop locations only refer to points of interface for customers, and not the point from where the service is provided.
  • Time period in days are specific to “working days” not “calendar days” as there is a big difference, especially in holiday seasons.

General Sewer Services and Service Level Standards

General Sewer Services and Service Level Standards

Technical
Service / Service Product Service Level Standards Workshop Location
Removal of spoil material left on consumers verges. 1 Day City Centre, Nkulumane, Mabutweni
Backfilling of trenches/excavations/ in road ways and on verges 1 Day City Centre, Nkulumane, Mabutweni
Waste Water Tank Services: Conservancy/Septic tank emptying, unprogrammed. 3 Days City Centre
Pit Latrine Emptying 14 Days City Centre
Waste Water connection Application/ Installations
From receipt of customer’s full purchase of raw materials.
7 Days City Centre, Nkulumane, Mabutweni
Inspection of new Waste Water Installation
From completed date of sewer connections.
3 Days City Centre, Nkulumane, Mabutweni
Approval / Disapproval of building plans with respect to sewerage disposal. 3 Days City Centre, Nkulumane, Mabutweni
First attendance to Sewer overflows/blockages/smells/damage Half Day City Centre, Nkulumane, Mabutweni
Attendance to Private Blockages on private property 1 Day City Centre, Nkulumane, Mabutweni
Escalated Waste Water Complaints 1 Day City Centre, Nkulumane, Mabutweni