Revenue Section

Revenue Section

This section is responsible for billing and revenue collection.

Services Offered

Services Offered

Licensing

Licensing

We issue business, vehicle, bicycle and dog licenses. These licenses are issued in terms of various Statutes and Council By-laws. Also we are agents of the Central Vehicle Registry and do attend to various issues related to vehicle ownership.

Shop Licenses

Shop Licenses

To renew a shop license, you must bring the following:

  • The original copy of the shop license for the previous year,
  • A Tax Clearance Certificate (ITF 263) for the current year obtained at ZIMRA offices,
  • A fee ranging between $345 and $700 depending on your business operations
  • Shop licenses for the coming calendar year are renewed before the 31st of December or expiry of the current shop license. A penalty is levied every month after 31
  • January for a late renewal of a license.

The requirements for a new applicant include having your premises inspected by the Council’s Health Inspectors who are located on the 1st floor of Tower Block. There after you bring the following:

  • A Tax Clearance Certificate (ITF 263) for the current year obtained at ZIMRA offices,
  • An approved Trading Permit Application form obtainable from Council’s Health Department on the 1st floor of Tower Block.
  • A fee ranging between $90 and $180

You will be issued with a Trading Permit valid for three to six months. During this period you should have been granted an Enabling Certificate by the Town Clerk’s Offices which you should use to obtain a full Shop License. For a full shop license you should bring:

  • A Tax Clearance Certificate (ITF 263) for the current year obtained at ZIMRA offices,
  • A valid Trading Permit
  • An Enabling Certificate issued by the Town Clerk’s Office and
  • A fee ranging between $345 and $700 depending on your business operations

Liquor License

Liquor License

A person whose business operations require a liquor license should before commencing trade bring the following:

  • The old Liquor License
  • The new Liquor License
  • A Tax Clearance Certificate (ITF 263) for the current year obtained at ZIMRA offices,
  • A fee of $690

Dog License

Dog License

A person who owns or keeps a dog should have a valid dog license. In order to obtain a Dog License the owner should bring the following:

  • A valid Rabies Certificate obtainable from Government Veterinary Services (Steeldale Road opp. RMS), SPCA and Private Veterinary Surgeries
  • A fee of $8

Bicycle License / Push Carts

Bicycle License / Push Carts

Before a person can use a non-motorized bicycle or a push cart (scania) on public roads it should have a Cycle License. To obtain one you should bring the following:

  • Your National Identification Card or Passport
  • Your Bicycle’s Serial Number (applicable to bicycles only). If your bicycle does not have the serial number you need to go to your nearest police station to obtain a clearance note.
  • A fee of $10

The Cashiers Section

The Cashiers Section

This section deals with actual money collection from consumers. The customers pay for services rendered to them at Cashiers Section where they receive receipts as proof of payment.

For customers' convenience, receipting machines are located at the Revenue hall and District offices in the High Density areas. At each of these sites there is a supervisor to monitor service delivery by staff in the banking hall.

District Revenue Office Telephone Location
Mzilikazi 204473 Mzilikazi
Mpopoma 411514 Mpopoma
Entumbane 416753 Entumbane
Emakhandeni 521253 Emakhandeni
Lobengula 412215 New Lobengula
Luveve 521001 Luveve
Pumula 422589 Pumula
Nkulumane 488496 Nkulumane
Nketa 484133 Nketa 6
Tshabalala 480129 Tshabalala
Pelandaba 416654
Magwegwe 425375 New Magwegwe
Mahlathini Primary School 560692 Cowdray Park

Consumers Section

Consumers Section

Billing

Billing

Council has over 155,000 domestic and business customers that it bills monthly. The Consumers Section co-ordinates the billing process as follows:

The Section prepares billing schedules which give time guidelines to the production of monthly bills in respect of all properties in the city. Briefly, the process moves in the following order and direction; meter reading (covering both the physical reading and the capturing of the values into the system), deviation (the checking mechanism of the correctness of meter readings read into the system), the actual running of bills in the system, the printing of bills, bill packing and, finally, bill delivery to the consumers.

Council applies its current approved tariffs on its billing which change from time to time, but normally at the beginning of each financial year.

Due to the current poor state of roads and the high costs of water treatment chemicals, Council introduced a roads levy and a water levy.

Water Consumption

Water Consumption

The first 14 kiloliters of water consumed are charged at the rate of 6 cents per kiloliter.15 to 25 kiloliters in Low Density Areas the charge per kiloliter is 18 cents and in the High Density Areas 13 cents per kiloliter. Consumption of 26 kiloliters and over is charged at 54 cents per kiloliter in the Low Density Areas and at 42 cents in the High Density Areas. A penalty at 34cents/kl is charged above the daily allocation of 0.450kl/day

Non Payment of Bills

Non Payment of Bills

All consumers are urged to pay off their bills in time. This would enable Council to offer a reasonable service delivery to its residents.

Non payment of bills can lead to disconnection of water supplies to the offending consumers.

Bills that remain unpaid after disconnection of supplies are referred to Council's Legal Section who initiates court action by issuing summons.

New Connections

New Connections
An application form is filled in for new connections for water supplies and sewer reticulation.

Terminations

Terminations

In the event that a consumer no longer needs Council's water supply he/she should fill in a termination form. These forms are available at the enquiries desk at the Revenue Hall.

Illegal Consumers

Illegal Consumers

It is illegal for any person to consume Council's water without its permission.

Rates

Rates

The City of Bulawayo is proud to inform its valued customers that it has a well-organised property tax system (the differential rating system) that forms the revenue base of this local authority. Basically the revenue is collected under the following taxes and service charges:

  • Owners Rates Land
  • Owners Rates Improvements
  • Road Levy
  • Solid Waste Management
  • Supplementary Charges.

The section also deals and collects revenue for land sales, advertising charges, ambulance and fire brigade services. It also deals with other miscellaneous income like fines. All the above if charged appear in bills that are raised monthly. The local authority generates about 150 000 bills monthly.

The section among its other services, provides clearance certificates for property purchasers. The certificates enable would be property owners to transfer purchased properties into own names.

The section keeps a manual property register in parallel with a computerized register. The registers are updated regularly with changes received from the City Valuer and the Deeds Office.

Visit the Rates Section for enquiries about the above and other services. The ever smiling staff will promptly attend to your concerns.

Revenue Section

Revenue Section

This section is responsible for billing and revenue collection.

Services Offered

Services Offered

Licensing

Licensing

We issue business, vehicle, bicycle and dog licenses. These licenses are issued in terms of various Statutes and Council By-laws. Also we are agents of the Central Vehicle Registry and do attend to various issues related to vehicle ownership.

Shop Licenses

Shop Licenses

To renew a shop license, you must bring the following:

  • The original copy of the shop license for the previous year,
  • A Tax Clearance Certificate (ITF 263) for the current year obtained at ZIMRA offices,
  • A fee ranging between $345 and $700 depending on your business operations
  • Shop licenses for the coming calendar year are renewed before the 31st of December or expiry of the current shop license. A penalty is levied every month after 31
  • January for a late renewal of a license.

The requirements for a new applicant include having your premises inspected by the Council’s Health Inspectors who are located on the 1st floor of Tower Block. There after you bring the following:

  • A Tax Clearance Certificate (ITF 263) for the current year obtained at ZIMRA offices,
  • An approved Trading Permit Application form obtainable from Council’s Health Department on the 1st floor of Tower Block.
  • A fee ranging between $90 and $180

You will be issued with a Trading Permit valid for three to six months. During this period you should have been granted an Enabling Certificate by the Town Clerk’s Offices which you should use to obtain a full Shop License. For a full shop license you should bring:

  • A Tax Clearance Certificate (ITF 263) for the current year obtained at ZIMRA offices,
  • A valid Trading Permit
  • An Enabling Certificate issued by the Town Clerk’s Office and
  • A fee ranging between $345 and $700 depending on your business operations

Liquor License

Liquor License

A person whose business operations require a liquor license should before commencing trade bring the following:

  • The old Liquor License
  • The new Liquor License
  • A Tax Clearance Certificate (ITF 263) for the current year obtained at ZIMRA offices,
  • A fee of $690

Dog License

Dog License

A person who owns or keeps a dog should have a valid dog license. In order to obtain a Dog License the owner should bring the following:

  • A valid Rabies Certificate obtainable from Government Veterinary Services (Steeldale Road opp. RMS), SPCA and Private Veterinary Surgeries
  • A fee of $8

Bicycle License / Push Carts

Bicycle License / Push Carts

Before a person can use a non-motorized bicycle or a push cart (scania) on public roads it should have a Cycle License. To obtain one you should bring the following:

  • Your National Identification Card or Passport
  • Your Bicycle’s Serial Number (applicable to bicycles only). If your bicycle does not have the serial number you need to go to your nearest police station to obtain a clearance note.
  • A fee of $10

The Cashiers Section

The Cashiers Section

This section deals with actual money collection from consumers. The customers pay for services rendered to them at Cashiers Section where they receive receipts as proof of payment.

For customers' convenience, receipting machines are located at the Revenue hall and District offices in the High Density areas. At each of these sites there is a supervisor to monitor service delivery by staff in the banking hall.

District Revenue Office Telephone Location
Mzilikazi 204473 Mzilikazi
Mpopoma 411514 Mpopoma
Entumbane 416753 Entumbane
Emakhandeni 521253 Emakhandeni
Lobengula 412215 New Lobengula
Luveve 521001 Luveve
Pumula 422589 Pumula
Nkulumane 488496 Nkulumane
Nketa 484133 Nketa 6
Tshabalala 480129 Tshabalala
Pelandaba 416654
Magwegwe 425375 New Magwegwe
Mahlathini Primary School 560692 Cowdray Park

Consumers Section

Consumers Section

Billing

Billing

Council has over 155,000 domestic and business customers that it bills monthly. The Consumers Section co-ordinates the billing process as follows:

The Section prepares billing schedules which give time guidelines to the production of monthly bills in respect of all properties in the city. Briefly, the process moves in the following order and direction; meter reading (covering both the physical reading and the capturing of the values into the system), deviation (the checking mechanism of the correctness of meter readings read into the system), the actual running of bills in the system, the printing of bills, bill packing and, finally, bill delivery to the consumers.

Council applies its current approved tariffs on its billing which change from time to time, but normally at the beginning of each financial year.

Due to the current poor state of roads and the high costs of water treatment chemicals, Council introduced a roads levy and a water levy.

Water Consumption

Water Consumption

The first 14 kiloliters of water consumed are charged at the rate of 6 cents per kiloliter.15 to 25 kiloliters in Low Density Areas the charge per kiloliter is 18 cents and in the High Density Areas 13 cents per kiloliter. Consumption of 26 kiloliters and over is charged at 54 cents per kiloliter in the Low Density Areas and at 42 cents in the High Density Areas. A penalty at 34cents/kl is charged above the daily allocation of 0.450kl/day

Non Payment of Bills

Non Payment of Bills

All consumers are urged to pay off their bills in time. This would enable Council to offer a reasonable service delivery to its residents.

Non payment of bills can lead to disconnection of water supplies to the offending consumers.

Bills that remain unpaid after disconnection of supplies are referred to Council's Legal Section who initiates court action by issuing summons.

New Connections

New Connections
An application form is filled in for new connections for water supplies and sewer reticulation.

Terminations

Terminations

In the event that a consumer no longer needs Council's water supply he/she should fill in a termination form. These forms are available at the enquiries desk at the Revenue Hall.

Illegal Consumers

Illegal Consumers

It is illegal for any person to consume Council's water without its permission.

Rates

Rates

The City of Bulawayo is proud to inform its valued customers that it has a well-organised property tax system (the differential rating system) that forms the revenue base of this local authority. Basically the revenue is collected under the following taxes and service charges:

  • Owners Rates Land
  • Owners Rates Improvements
  • Road Levy
  • Solid Waste Management
  • Supplementary Charges.

The section also deals and collects revenue for land sales, advertising charges, ambulance and fire brigade services. It also deals with other miscellaneous income like fines. All the above if charged appear in bills that are raised monthly. The local authority generates about 150 000 bills monthly.

The section among its other services, provides clearance certificates for property purchasers. The certificates enable would be property owners to transfer purchased properties into own names.

The section keeps a manual property register in parallel with a computerized register. The registers are updated regularly with changes received from the City Valuer and the Deeds Office.

Visit the Rates Section for enquiries about the above and other services. The ever smiling staff will promptly attend to your concerns.