Bulawayo City Council


Tourism and Hospitality Survey


The City of Bulawayo would like to advise members of the tourism and hospitality industry that the City will be carrying out a door to door survey on hotels and lodges from Friday, 24th June 2022 to Thursday, 30 June 2022 (excluding Weekends), collecting data on the following ;-

  • Hotel Rating;
  • Number of employees;
  • Number of rooms;
  • Type of rooms;
  • Number of beds;
  • Type of beds;
  • Bed occupancy rate (Monthly);
  • Number of conference rooms;
  • Conference rooms occupancy rate;
  • Maximum conference room occupancy;
  • Maximum hotel occupancy;
  • Prices of rooms and conference Booking;
  • Ratio of local, intercity and international travelers;
  • Other businesses;
  • Service standards;
  • Type of food and drinks;
  • Suppliers and
  • Owners and shareholding.

This information will be used to create a data base that will help players in the Tourism and hospitality sector to improve their performance and contribute to local economic growth.

The industry is advised that Municipal Staff who will be conducting this exercise will be identifiable by a City of Bulawayo identification card. (Sample below).


You are kindly requested to supply the survey team with the relevant information and help them complete the questionnaire in hand. Your co-operation in this matter will be greatly appreciated

Queries related to this exercise can be addressed to the Town Clerk’s Department (Corporate Communications) on Tel. No. (02922) 75011 ext. 2304 /1115 / (0292) 883587 or Fax No. (02922) 69701 or e-mail: publicrelations@citybyo.co.zw.

Date: Monday, 20 June 2022.


  • Call Centre Contacts:
  • (09) 71290 - All Networks
  • callcentre@citybyo.co.zw
  • Fire and Ambulance:
  • 993, 994 , (09) 71717
  • 08080081 - Econ toll free