CITY OF BULAWAYO
Service Charter

Citizen’s Charter

Bulawayo, City of Kings, Leader in Local Governance Excellence, commits itself through various functional areas to;

The provision of a financially sustainable, economically vibrant, healthy, secure, safe, pleasant and attractive city to live and do business in.

The provision of quality, affordable, efficient and accessible services with full participation of all stakeholders in line with government policy.

City’s Commitments

The provision of timeous and accurate information.

Being friendly and courteous in all its operations.

Upholding the values of integrity, cooperation, transparency, accountability, honesty, consultation, stability, efficiency, equal opportunities, fairness, responsiveness and environmental friendliness.

Promotion and upholding of its culture of ubuntu.

Stakeholder’s Role

The Stakeholders, mindful of their role as partners in the development of the city are committed to;

Timeously honour all financial obligations.

Ownership, appreciation, protection and preservation of infrastructural facilities and services.

Maintaining a healthy, safe, beautiful and clean environment.

Complying with the city’s policies, by-laws and all other relevant statutes.

Fully participate in the City’s governance.

CITY OF BULAWAYO
Service Charter

Citizen’s Charter

Bulawayo, City of Kings, Leader in Local Governance Excellence, commits itself through various functional areas to;

The provision of a financially sustainable, economically vibrant, healthy, secure, safe, pleasant and attractive city to live and do business in.

The provision of quality, affordable, efficient and accessible services with full participation of all stakeholders in line with government policy.

City’s Commitments

The provision of timeous and accurate information.

Being friendly and courteous in all its operations.

Upholding the values of integrity, cooperation, transparency, accountability, honesty, consultation, stability, efficiency, equal opportunities, fairness, responsiveness and environmental friendliness.

Promotion and upholding of its culture of ubuntu.

Stakeholder’s Role

The Stakeholders, mindful of their role as partners in the development of the city are committed to;

Timeously honour all financial obligations.

Ownership, appreciation, protection and preservation of infrastructural facilities and services.

Maintaining a healthy, safe, beautiful and clean environment.

Complying with the city’s policies, by-laws and all other relevant statutes.

Fully participate in the City’s governance.